Refund and Returns Policy

Last updated: May 2024

This vape return policy explains how VapeByte handles refunds, returns, and exchanges for disposable vape products. We aim to make the process fast, fair, and customer-friendly. Whether you’ve received a damaged item, experienced a faulty device, or simply changed your mind, this page will walk you through every step of our return process.

We are committed to delivering a safe, reliable experience for all customers in the UK and EU. Please read the following sections to understand the eligibility criteria, refund methods, exchange process, and items not eligible under our vape return policy.

1.Eligibility for Return

You may request a return or refund under our vape return policy if one or more of the following conditions apply:

  • The item is damaged or defective upon arrival
  • You received the wrong product or incorrect order
  • The product is unopened and unused within 7 days of delivery

❗ Note: Due to hygiene and safety regulations, we cannot accept returns for items that have been opened or used unless the product is proven to be defective. This policy is standard across all disposable vape brands and helps ensure consumer safety.

2.How to Request a Return

To request a return, please contact our customer support team by email at support@vapebyte.com. In your message, please include the following:

  • Your order number
  • Clear photos showing the issue (if applicable)
  • A brief explanation of the problem

📩 Our team will review your request within 2 working days and respond with instructions. If your case meets the eligibility criteria outlined in our vape return policy, we’ll guide you through the next steps.

3.Refund Policy

Once your return is received and inspected, we’ll confirm whether your request is approved.

If approved:

  • We’ll issue a refund to your original payment method within 5–7 business days.We’ll notify you once your return is processed. Please note that bank processing times may vary depending on your payment provider, and in rare cases, it may take up to 10 working days for funds to reflect.
  • Refunds cover product cost only — shipping charges are non-refundable unless the return is due to a mistake on our part (e.g. wrong item sent)

If your return is declined, we will notify you with the reason.

4.Exchanges (if applicable)

If your item is eligible for an exchange under our vape return policy, we’ll send a free replacement in the following cases:

  • You received a defective or non-working product
  • The item delivered is not what you ordered

Once verified, we’ll ship a new product to you at no additional cost. No need to send back the defective item unless otherwise instructed.

5.Items Not Eligible for Return

We do not accept returns or offer refunds/exchanges for the following:

  • Products marked as “final sale”
  • Items that have been used, opened, or tampered with
  • Return requests made after 7 days from delivery
  • Devices showing signs of intentional damage or misuse

We strongly recommend inspecting your order upon arrival and contacting us immediately if anything is wrong.

6. Vape Return Policy Support?

If you have any questions regarding this vape return policy or need help with a return, please reach out via the following methods:

⏱ We typically respond within 24 hours (Mon–Fri).

Our team is happy to assist you not only with returns and refunds but also with advice on product use, battery charging, or flavor suggestions. We treat every inquiry as part of your customer journey, and we value your trust in VapeByte as a reliable disposable vape supplier. If you’re unsure whether your situation qualifies under our vape return policy, just reach out — we’re here to help.

🔗 For more answers about our products and returns, visit our FAQ page.