Refund and Returns Policy

Last updated: May 2024

This policy outlines how VapeByte handles returns, exchanges, and refunds. Our goal is to make the process clear and fair.

You may request a return if:

• The item is damaged or defective upon arrival
• You received the wrong product
• The product is unopened and unused within 7 days of delivery

❗ Note: Due to the nature of disposable vape products, opened items cannot be returned unless faulty.

Please email support@vapebyte.com with:

• Your order number
• Clear photos of the issue (if applicable)
• A short explanation of the problem

📩 We’ll review your request within 2 working days and provide return instructions if eligible.

Once your return is received and inspected:

• If approved, we’ll process your refund to the original payment method within 5–7 business days
• Refunds are issued for the product cost only (shipping fees are non-refundable unless due to our error)

We offer replacements for:

• Faulty or damaged products
• Incorrect items received

Replacement shipments are sent free of charge.

We offer replacements for:

• Products marked as final sale
• Products that have been opened, used, or tampered with
• Orders outside of the return window

If you need help with your order, contact our support team:
📧 support@vapebyte.com
🕐 Mon–Fri: 9:00–18:00 GMT