FAQ

General Questions

1.What is VapeByte?

VapeByte is a premium disposable vape brand offering a smooth, satisfying vaping experience. We collaborate with certified manufacturers and flavor experts to create top-quality products available across Europe.

2.Are your products TPD compliant?

Yes, all VapeByte products are fully compliant with the Tobacco Products Directive (TPD), including nicotine strength, safety testing, and packaging standards.

3.Do your vapes contain nicotine?

Yes, our standard devices contain 2% (20mg/mL) or 5% (50mg/mL) salt nicotine unless otherwise stated. The nicotine strength is clearly labeled on each product.

4.Are VapeByte devices safe to use?

Absolutely. Our products are manufactured in ISO-certified facilities and undergo stringent quality control, including electrical safety, leak resistance, and ingredient purity. We also comply with CE, RoHS, and UKCA certifications.

Shipping & Orders

5.Do you ship to my country?

We currently ship to the UK and most EU countries. Check available shipping destinations during checkout for your location.

6.How long does shipping take?

UK: 7–9 business days

Europe: 8–12 business days
We dispatch orders within 48 hours and provide tracking info via email.

7.Can I track my order?

Yes, you’ll receive a tracking number via email within 2–3 business days once your order has been processed.

8.What shipping carriers do you use?

We partner with reliable carriers like Royal Mail, DPD, and regional couriers to ensure secure and fast delivery.

9.What if my package is lost or delayed?

Contact us at support@vapebyte.com if your package doesn’t arrive within the expected timeframe. We’ll promptly investigate and offer a solution.

Shipping & Orders

10.How many puffs does each device offer?

Our Feed Sync Smart Disposable Vape offers up to 25,000 puffs. Some models range between 15,000–50,000 puffs depending on capacity.

11.How do I know when my vape is empty?

You’ll notice a reduced vapour output and flavor intensity. For smart models, the display will indicate when the e-liquid or battery is low.

12.Can I recharge the device?

Yes, smart devices come with a USB-C rechargeable battery. Non-smart models are pre-charged and not refillable.

13.What flavours are available?

We offer a wide variety of dual-flavour combinations, including fruity, minty, and exotic blends. Our flavour menu is regularly updated to offer new and exciting options.

14.Can I mix flavours?

Our devices come pre-filled with curated dual-flavour blends, and we don’t recommend mixing them manually, as they are not refillable.

Returns & Support

15.Do you offer returns or exchanges?

Yes, we accept returns for unopened products within 14 days of delivery. For more details, refer to our Return Policy page.

16.What if my device is faulty?

If your product is defective or arrives damaged, contact us within 7 days of delivery. We’ll offer a replacement or refund, depending on the case.

17.How can I request a refund?

To request a refund, simply email support@vapebyte.com with your order number and the reason for the return. We will review and respond within 48 hours.

18.How do I contact customer service?

Reach us via email at support@vapebyte.com or by WhatsApp at +1 (805) 344-7406. Our customer service team aims to respond within 24 hours.

19.Do you offer wholesale or B2B pricing?

Yes, for wholesale inquiries, please contact us at info@vapebyte.com with your company information and order volume.